Privacy Policy
Your trust matters to us. This policy explains how TrioCraft collects, uses, and safeguards your personal information in line with the Kenya Data Protection Act, 2019.
Last updated: February 2, 2026
1. Information We Collect
We collect only the information necessary to provide our custom apparel, branding, and print services.
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Company details (for corporate/B2B clients)
- Payment information (handled securely via PCI-DSS compliant processors — never stored on our servers)
Automatically Collected Information
- Device type, browser, IP address, and approximate location
- Pages visited, time spent, and referral sources
2. How We Use Your Information
We process your data lawfully, fairly, and transparently for the following purposes:
- Order fulfillment & service delivery — processing custom orders, shipping, invoicing
- Customer support & communication — order updates, responses to inquiries
- Service improvement — analyzing usage to enhance our website and offerings
- Marketing — only with your explicit consent (which you can withdraw anytime)
3. Data Security
We take reasonable technical and organizational measures to protect your data, including:
- SSL/TLS encryption for data in transit
- Secure, restricted-access servers with regular security updates
- PCI-DSS compliant payment processing (no card data stored locally)
- Limited staff access on a need-to-know basis
While we strive for maximum security, no method of transmission over the internet is 100% secure.
4. Your Rights (Under Kenya Data Protection Act, 2019)
You have the following rights regarding your personal data:
Access
Request a copy of your personal data we hold
Correction
Update inaccurate or incomplete information
Deletion
Request erasure of your data (subject to legal obligations)
Restriction
Limit processing in certain circumstances
Objection
Object to processing for marketing or legitimate interests
Portability
Receive your data in a structured format
To exercise any rights, contact us at privacy@triocraft.org. We respond within statutory timelines.
6. Contact Us
For questions, concerns, or to exercise your rights under the Kenya Data Protection Act, reach out to our Data Protection Officer: